Returns & Exchanges

At Koh®, we want you to be completely satisfied with your home solutions, which is why we offer a 30-day money-back guarantee on all our products. If our cleaning systems don't meet your expectations, we are committed to making it right through a simple and transparent return process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to start the process.

2

Prepare Your Package

Carefully pack the items in their original packaging, ensuring all components and accessories are included to prevent damage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing